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Answer customer messages faster with AI
A simple way to draft replies in your voice, then send them yourself.
I get the same kinds of questions more than once: how moccs works, what membership costs, whether I can speak at an event. Drafting every reply from scratch ate my evenings. Now I keep a short list of true answers and let an AI helper draft the first version. I still read and send every message myself.
Before you start
- Open a note and list the five questions you get most often.
- Write one good reply for each, in your own words, with the real price, the real timeline, and the real next step.
- Keep your facts file handy, so the helper knows who you are.
Don't skip the written answers. The helper should copy your facts, not invent a policy.
Copy this prompt
Draft a reply to the customer message below. Use only my facts file and my sample reply. Keep my voice. If the message asks for something that is not in those notes, say I will confirm and come back. Do not invent a price, a date, a promise, or a claim about my community. Facts file: [Paste your facts file here] Sample reply I already wrote, in my voice: [Paste your true sample reply here] Incoming message: [Paste the customer's message here]
What you must check before you hit send
- Prices, dates, hours, and anything that sounds like a promise
- Eligibility for a program, a rate, or a membership
- Names of people, Nations, or customers (don't include them unless the person asked you to)
- Anything about culture, ceremony, or community business that isn't yours to share
- A tone that doesn't sound like you
If the draft is almost right, edit it. If it's off, fix your facts or your sample reply and try once more. Never send a message you haven't read.
Keep a "check these myself" list
Write down the answers you will never let a helper guess, for example: your prices, whether you are taking new work, shipping or delivery times, and how you describe being a Dene-owned or Indigenous-owned business.
One job this week
Pick one kind of message you answer often. Save a true sample reply. The next time that question comes in, draft with the prompt, edit it, and send it yourself. Notice what you had to change, and add that to your facts file.
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